U.S. Passports- Frequently Asked Questions

COVID – 19 Impact on U.S. Passport Operations:
  1. Useful contact information and phone numbers for Utilities, Water Districts, Library, Garbage, Schools, etc.: Frequently Asked Phone Numbers.pdf 

  2. What if I have an emergency and need to get a passport quickly? Because of public health measures to prevent the spread of COVID-19, we are only able to offer in-person service at the Seattle Passport Agency for customers with a qualified life-or-death emergency and who need a passport for immediate international travel within 72 hours.

  3. What qualifies as a life-or-death emergency? Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (i.e. parent, child, spouse, sibling, aunt, uncle, etc.) that require you to travel outside the U.S.

  4. Can I still apply? You can only renew through the mail if you request routine service, you should expect significant delays receiving your passport.

  5. When will I get my U.S. Citizenship evidence documents back (i.e. birth certificate, naturalization certificate)? You should expect significant delays receiving your U.S. citizenship evidence documents. Please note these documents are normally returned via First Class Mail and sent to you separately from your completed passport.

  6. Can I expedite my passport? No. We suspended expedited service on March 19th and are not offering this service to any applicants.

  7. Should I wait to apply? Yes, our office is closed to the public, you will have to wait to apply until normal operations are resumed. You can the National Passport Information Center 1-877-487-2778 to obtain the most updated information on operations.

  8. What if I applied before March 20? If you applied and requested expedited service on or before March 19,2020, we made every effort to meet our commitment of 2-3 weeks door-to-door service. However, due to limited staff, we are still working on a small portion of incomplete expedited applications submitted on or before March 19. You may experience additional delays. If you applied and requested routine service on or before March 19, 2020, you should expect significant delays receiving your passport and your citizenship evidence documents.

  9. What if I received a letter from you requesting information for my passport? If you received a letter from us requesting additional documents or information to process your passport application, you may mail your response to the address in the letter. We are able to receive mail at this time. Expect significant processing delays.